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Connection to a Newly Constructed Building or Plant

1. Who, why and where can apply for the connection? What are the required documents?

Real or legal person who would like to supply electrical power by connection to the distribution system for a new plant or place of utilization applies directly to the Regional Offices with a petition

If the property has been rented, on condition that the property owner and/or owners or their agents submit a written statement;

The real or legal person who would like to supply the electrical power by connecting to the distribution system for a limited period of time for purpose of utilization apply on condition that they submit the electrical power project and the permission document which is required for the purpose of utilization together with the following documents:

a) The land registration, the electrical power project that is approved by the Municipality and the Building Audit Establishment,

b) For those which are within public improvement area, the occupancy per Articles 30 and 31 of the Public Improvement Law numbered 3194,

c) For those who are within and around arable fields and settlement areas of villages, the occupancy per Articles 27 and 30 of the Public Improvement Law numbered 3194,

d) For those which are outside the public improvement and settlement areas of villages, the letter which shall be granted by the Provincial Directorates of Environment and Urbanization for occupancy permit,

e) For areas of utilization which do not require license, the letter of permit which shall be granted by the relevant authorities within the scope of the regulation,

f) And the other documents which shall be requested if the relevant regulation requires so.

2. How does the evaluation period of the application evolve? How is the connection agreement made?

It is a principle that the request of real or legal persons for connection to the distribution system is met by the legal person who holds the distribution license within the framework of the provisions of the relevant regulation and service is provided through connection agreement.

The application that is made for the connection is evaluated by the legal person who holds the distribution license also considering the points such as investment of extension within the framework of the current status of the distribution system or a new investment which is required.

If the request for the connection of the current status of the distribution is deemed appropriate, connection agreement is entered into between our company and the applicant.

The connection fee is charged and collected for once only when the first connection agreement is being made and it is not returned. (Year of 2015 Current; 0-15 kW (inclusive) is 69.8 TL and over 15-100 kW 159.6 TL, 100 kW is 202.8 TL; O.G costs, 0-400 kVA (inclusive) is 660.8 TL, over 400 kVA is 821.2 TL (The decision of The Energy Market Regulatory Authority dated December 04, 2014 and numbered 5335-2 which was published in the official gazette dated December 13, 2014 and numbered 29240)

As long as the place of utilization that is in the address which is indicated in the connection agreement exists, the connection agreement remains in force and a new connection agreement is not required in case of customer change in the place of utilization in question.

3. When and how is the system connection established?

The retail sales agreement or the mutual agreement has to be submitted to the relevant person in order for the connection of the real or the legal person who has entered into the connection agreement is connected to the distribution system as customer.

Before the connection to the system is established, the compatibility of the measurement devices and circuits of the customer are checked by the legal person who holds the distribution license and the relevant sections of the meter and measurement circuits are sealed, meter is read and a minute is drawn up with regard to the first index value which is detected and connection to the system

a) Within three working days in the public improvement area,

b) Within five working days outside the public improvement area.


4. In which cases should I make a new connection?

All the applications which require a new subscription number and the cases which require change of connection point due to reasons such as increased power require a new application. The cases such as change of name, title are not within the scope of a new application.

5. Is a new connection required in urban transformation?

The urban transformation cannot take place over the current connection. It requires a new connection agreement to be made. The old agreement must be terminated before the building is demolished.

6. What are the required operations in case of change in power of connection?

The customers who are not residence subscribers apply Regional Offices within seven working days together with the modification project if the connection power that is in the plants which belong to them is increased by more than twenty percent.

The legal person who holds the distribution license examines the modification project and notifies their answer, which will constitute a basis for the implementation, to the customer in written format within fifteen days together with the results of the examination.

If a cost is incurred due to increase in connection power, operation is carried out within the framework of Article 36 of the Regulation on Customer Services on the Electricity Market and the costs which are related to the operation that has been carried out are collected from the customer. The connection agreement is modified so that it contains the actions that have been taken.

The provisions of the Clause f of the Article 32 of the Regulation on Customer Services on the Electricity Market is applicable for the customers who do not fulfill such responsibility with regard to the illegal consumption of electrical power.

7. What are the documents that are required for the temporary acceptance of electrical power distribution plants?
  • Petition for requesting temporary/final acceptance (applicant)
  • The minute which indicates readiness for temporary/final acceptance (applicant and the relevant regional directorate jointly)
  • The approved project of the plant (justification report, layout plan, ENH profile, transformer settlement plan, AG-OG single-line diagram of transformer, identification of transformer power, short circuit calculation, compensation calculation, grounding calculation) (applicant or the relevant regional directorate)
  • Letter of energy permission (applicant or the relevant regional directorate)
  • The letter of attorney or the agreement that is submitted by the owner of the plant to the contractor (applicant)
  • The letter of authorization by the contractor for the responsible electrical engineer who will take part in the temporary acceptance or the letter of attorney which has been granted by the contractor to the responsible electricity who does not work under  the contractor but who will take part in the temporary acceptance (applicant)
  • The letter of authorization for the person who is authorized by the plant owner if they shall not take part in the acceptance (applicant)
  • Bill of quantities and its cost (applicant)
  • Tax certificate (applicant)
  • Address information (applicant)
  • Type and routine and test reports for the materials that are used in the plant (transformer, cell, mansion etc.) (applicant)
  • Grounding resistance/lighting/relay/meter controls and minute (applicant or the relevant regional directorate)
  • Other works that are requested be done for energy permit (applicant or the relevant regional directorate)
  • The photographs of the plant (on electronic medium) (applicant)
  • The name and title of the technical personnel who will take part in the commission (OSB/Distribution company’s personnel) (the relevant regional directorate)
  • SMM document (applicant)
  • Approved Justification Report (applicant or the relevant regional directorate)
  • Transfer of Location, Construction Acceptance, Location Detection Report (applicant and/or the Real Estate Expropriation Directorate of Our Company)
  • Cost of Temporary/Final Acceptance (applicant)

The above documents and information must be submitted with regard to the execution of temporary/final acceptance operations of the electrical power plants, the constructions of which are completed by third persons, establishments or institutions, by our Company or TEDAŞ Boğaziçi Regional Coordinator.

8. The Operations which are related to the take-over of electrical distribution plants in case of joint utilization

The distribution plants which are used by one or more consumers are taken over by our company within the framework of the process that is foreseen in the investment plan in line with the procedures and principles that are determined by the Authority per Article 37 of the Regulation on Connection and System Utilization on the Electricity Market . If the owner or owners of the plants which shall be used jointly do not give consent, they are expropriated.

The procedures and principles which are related to the take-over are drawn up by the institution. The documents which shall be required for take-over operations are as follows:

  • Application petition if the applicant places the request (applicant)
  • Signatory circular (original or notary-approved) (applicant)
  • Letter of authorization (for legal persons) (original or notary-approved) (applicant)
  • Letter of attorney and the agreement which indicate that the owners of the line agree to transfer of the plant (notary approved) (original) (applicant)
  • Certificate of tax liability or tax certificate
  • The document which shows the IBAN number
  • Project of the electrical power distribution plant which constitutes the subject of the take-over (applicant)
  • Temporary acceptance minute of the electrical power distribution plant which constitutes the subject of the take-over (applicant)
  • The cover letter which contains the names and subscription numbers of the owners of lines (the relevant regional directorate)
  • The agreement minute which is signed by the parties (applicant and the relevant regional directorate jointly)
  • Calculation sheet (the members of our company’s commission)
  • The mapping of the operations with regard to the transfer and the letter of examination in terms of ownership (the Real Estate Expropriation Directorate of Our Company)
  • Single Line Diagram (the relevant regional directorate)

9.  What is short-term subscription? In which cases can it be done?

Electrical power is supplied to real and legal persons who request it for short-term works due to compulsory reasons (movie set, welding, grinding etc.) for 1 (one) month at most and in a way that it can be extended for 1 (one) more month at most, if required, by instituting a meter and measuring depending on the opinion of the distribution company with regard to compatibility or without measuring based on the consumption which shall be calculated over the installed power values and the cost which is calculated over business tariffs (the link to such tariffs, if determined, must be provided) is collected in advance against the bill.

Subscription

1. What are my rights in my relationship with the distribution and retailing company?

The rights of the subscriber in their relationship with the distribution and retailing company are indicated in the Regulation of EMRA (Energy Market Regulatory Authority) on Service Quality in Electric Distribution and Retailing.

2. Which situations require me to make a new connection?

All the applications which require a new subscription number and the situations which require change of connection point due to power increase require a new application. The situations such as change of name, title are not within the scope of a new application.

3. Does urban transformation require a new connection?

The urban transformation cannot take place over the current connection. It requires a new connection agreement to be made. The old agreement must be terminated before the building is demolished.

4. Which operations can I carry out without going to the Customer Services?

The operations that you can carry out over Bedas.com.tr, the Call Center 186, Mobile Applications 186 BEDAŞ and Bedaş Twitter Support account without coming to the Customer Services are as follows:

Operations

Bedas.com.tr

Call Center / 186

BEDAŞ Twitter Support Account

BEDAŞ 186 Mobile Applications

Report Failure

x

x

x

x

Report Fraud

x

x

x

x

Meter Operations (Notifying a meter which has broken down, demanding replacement of meter, mix-up of installation)

 

x

 

x

 

x

 

x

Request/Recommendation/Complaint/Acknowledgement

x

x

x

x

Lighting

x

x

x

x

 

5. Where is the nearest Customer Service Center to me?

You can find the nearest Customer Service to you under the tab Communication on the Main Page.

Unlawful and Illegal Consumption of Electrical Power

1.What is unlawful consumption of electrical power? Which actions are taken if unlawful consumption of electrical power is detected?

*Using electricity bills that are drawn up in the name of other people to consume electricity,

* Consuming electricity without notifying the distribution company that the meter and measuring circuits are unsealed,

*Continuing to consume electricity without notifying the distribution company although the meter is burnt, damaged or broken down,

* Providing electrical power from one’s own power plant to third persons directly or through interim (sub) meter without written permission of the distribution company,

*Consuming electricity outside the customer group of which it is a part of without permission of the supplying company in charge,

*Establishing connection or getting connection established without waiting for the electrical connection operation which needs to be done by the distribution company after the agreement is signed,

*Failure to apply to the legal person who holds the distribution license within seven working days together with the modification project if the connection power that is in the plants which belong to them for customer who are not residence subscribers is increased by more than twenty percent,

*The electrical power of the customer whose annual electrical power exceeds the amount of consumption is disconnected by the legal person who holds the distribution license upon notification of DSİ (General Directorate of State Hydraulic Works) within seven days at the latest in line with the DSİ (General Directorate of State Hydraulic Works) Regulation on Underwater Measurement Systems.

If unlawful consumption of electrical power is detected, a disconnection notice is given to the customer, which indicates that they have 15 days to fulfill their responsibilities. The customer is charged for 5 times the disconnection/reconnection fee that is defined upon decree of the Energy Market Regulatory Authority for the year that it belongs to within the customer group which includes the customer who does not fulfill their responsibilities.

2. What is illegal consumption of electrical power?

*Consuming electrical power by intervening with the distribution system without any retail sales agreement or mutual agreement with regard to the place of utilization,

*Preventing the accurate detection of consumption by intervening with the distribution system, meters, measurement system or the installation from the entrance point of the building to the meter,

*Intervening to cause the meter to make missing or faulty measurement or to prevent the meter from measuring,

*Consumption of electrical power through violation of the regulation by using meter which has not been legally installed,

*If the electrical power that has been duly disconnected by the legal person who holds distribution license in line with the relevant regulation is reconnected without permission of the legal person who holds the distribution license and without fulfilling their responsibilities, it is accepted as the illegal consumption of electricity.

3. I have received notice of illegal consumption. A cost has been charged as penalty. What is the reason of it? Is it legal?

Action is taken based on the Articles 26, 27, 28, 29 and 20 of the Regulation on Consumer Services on the Regulatory Market.

If illegal consumption has been detected, bill is drawn up over the penalty fare. The accrued cost of the illegal consumption of the consumer who is identified to have used illegal electrical power is calculated by multiplying the single-term active energy cost which is applicable to the customer group to which it belongs on the date when it is detected that they are using illegal electrical power by 1.5 (one and a half) and such cost is billed. (The power and reactive energy cost is not charged).

If it is detected that the customers are consuming electrical power illegally on a repetitive basis, it is calculated by multiplying the single-term active energy tariff cost that is effective on the date when the illegal consumption of electrical power is detected by 2 (two).

The calculations that are made to detect the illegal electricity consumption of those who are not customer are made over the unfunded tariff which is applicable for the business customer group

4. What should I do to denounce illegal consumption of electricity?

You can denounce illegal consumption of electricity by filling in the Illegal Consumption Denunciation Form that is available on Bedas.com.tr (the link will be provided), calling the Call Center ALO 186 BEDAŞ, Mobile Applications 186 BEDAŞ or through the Twitter BEDAŞ Support account.

Meter

1. What is the difference between electronic meter and mechanic meter?

Electronic meter can make measurement at three time intervals.

Measurement at three time intervals: 06.00–17.00 Daytime / 17.00-22.00 Peak demand / 22.00–06.00 Night Time. When you shift your consumption period to Night time which is charged over low tariff, you have the chance to use the advantage of low tariff.

However, mechanical meter does not have such option. Electronic meters can keep 1-year consumption data in their memory. Such data will be available to you if you encounter any problem.

Mechanical meter does not have such feature. As the electronic counter’s amperage ranges are wide, they don’t have the risk of burning within a short period of time. The warranty periods of electronic meters change between 3 and 5 years. Electronic meters which have communication module enable remote reading.

2. What is the reason for operations of replacement that are carried for meters?

The meters which measure electricity consumption in line with the Measurement and Adjustment Law numbered 3516 and the secondary regulation that is based on this law are checked periodically every 10 years and their seal adjustment operations must be carried out. Therefore; the meters which fulfill the 10-year seal period are demounted for seal adjustment operations and a meter which has the same features is installed temporarily.

The meters which cannot be adjusted and/or repaired must be replaced with a new one. Besides that, mechanical counters which are demounted upon demands of customers can be replaced with electronic meters which are capable of measuring consumption at multiple times.

3. Can meters be replaced based on a petition of a tenant or another person although the landlord holds the subscription agreement in meter controls?

If it is detected that the consumption values that are shown by the meter are faulty, it must be replaced within the framework of the provisions of the regulation (article 14).

If the user of the relevant meter is not the customer, the user in question must contact the supplying company in charge, sign an agreement and get the subscription registered with his/her own name. The meter can be replaced only if the holder of the subscription applies for it.

4. What is the cost and basis of meter reading and who is charged for it?

Meter-reading cost is a cost which reflects the expenses of reading meter and which is within the scope of Regulation on License on the Electricity Market and Regulation on the Tariffs on the Electricity Market. The cost in question is determined per reading for all the users of the distribution system. For further information on unfunded tariffs in force, please click here depending on the customer group and connection status.

5. I would like to change the location of my meter/ move it to a more accessible location. What should I do?

You can apply to the Regional Directorate that you are registered with to obtain further information.

6. My meter has broken down. What should I do?

If your meter breaks down, you can apply to the supplying company in charge together with the petition and you can also call 186 BEDAŞ Call Center, use Mobile Application of 186 BEDAŞ or fill out the Request From that is available on BEDAŞ Twitter Support Line and Bedas.com.tr and create a record of failure.

When you apply to our company suspecting that the meter might fail in terms of meter/measuring precision, the meter is controlled per provisions of Article 41 of the Regulation on Customer Services on the Electricity Market.

If it is detected that the meter records the consumption accurately within the framework of the provisions of the Measurements and Adjustment Law numbered 3516, the costs of mounting-demounting the meter and the expenses which are incurred within the framework of the Law numbered 3516 are borne by the party which places the request.

7. My meter has broken down and retrospective under-consumption has been accrued in my name. What is the reason of it?

If it is detected that the meter has not recorded any consumption or the accurate consumption for any reason other than the fault of the customer based on the criteria that are indicated on Articles 14 and 15 of the Regulation on Customer Services on Electricity Market, accrual is applied for the period/time when the consumption is not recorded at all or the accurate consumption is not recorded.

8. What should I do for my meter to be demounted and electrical power supply for be disconnected?

The subscriber or their agent must apply to the Regional Directorate with which they are registered with customer number by petition.

9. What are my rights and responsibilities with regard to technical quality?

The responsibilities of the distribution company and the users as to technical quality are established with the Article 23 of the Regulation on the Service Quality in Electric Distribution and Retail Sales.

The users can request measurement from the distribution company for the evaluation of the complaints which are related to the technical quality. The distribution company cannot demand any cost from the users with regard to measurement if the party which causes the distortion of technical quality parameters is not the user or if the technical quality limits exceed the limit values that are indicated in the Regulation as a result of a measurement of one week within the scope of this Regulation.

10. Which conditions require the compensation system? Is it necessary?

All the subscribers over the connection power (demand) of 9 kW other than residence subscribers, lighting subscribers and subscribers which are supplied with single phase must do reactive power compensation in line with the Procedures and Principles of Tariff Implementation.

11. I would like to install generator in the place where I am currently a subscriber. What should I do?

For the generators which shall be installed or which have been installed without license, the suitable generator power will be determined; the Relief Generator Project, which has been designed in a way that the generator connections come after the meter, submitted to the Directorate of Energy Demands Evaluation which is under the General Directorate for approval in line with the OG or AG Project which has been previously approved per Regulation on Electrical Power Plants Project  After the Relief Generator Project is approved by the Directorate of Energy Demands Evaluation, Directorate of System Operation must be applied and Relief Generator System must be Accepted.

12. I would like to get a Private Transformer established. What should I do?

Directorate of Energy Demands Evaluation that is available under the General Directorate (the link to the G. M. address on the web page) must be applied and demand must be placed for “Energy Permission”. The Energy Permission Document which established the conditions of connection is drawn up by the Directorate of Energy Demands Evaluation. “Project” is drawn up by an authorized Electrical Engineer in line with the Energy Permission Document.

The construction of the plant is initiated upon approval of the project by the Directorate of Energy Demands Evaluation. After the plant is constructed, the Technical Responsible Engineer examines the plant and then demand is placed to the Directorate of System Operation which is in the General Directorate for “Temporary Admission”. The Acceptance Committee which is established by the Directorate of System Operation performs the Temporary Admission after examining if the approved project of the plant that has been constructed complies with the Energy Permission Document. After the temporary admission is approved, the subscription operations of the plant are carried out in Regional Directorates

Lighting

1. The lamps on my street are not on. What should I do?

You can notify the failures of street lamps by calling the 186 BEDAŞ Call Center, 186 BEDAŞ mobile application, writing to BEDAŞ’s Twitter Support account or filling in the Lighting Complaint Form that is available on Bedas.com.tr.

2.For which areas the distribution company is responsible for lighting?

The distribution companies are responsible for lighting boulevards, streets, avenues, subways-overpasses, bridges, squares, walkways and pedestrian crossings that are used by public and establishing and operating the lighting and metering systems that are required for these in line with the Regulation on General Lighting. Lighting cannot be installed for private pathways, residences that are surrounded by walls and areas of private properties) in line with the Regulation on General Lighting.

Disconnection - Reconnection

1. What are additional disconnection and reconnection charges?

The additional disconnection and reconnection charge is paid by the customer in advance for once in consideration of the bill to the legal person who holds the distribution license for the (2) reconnection of the electrical power as indicated in Article 15 of Regulation on Customer Services on the Electricity Market.

Such amount is charged on the bill of the customer for the following month. Additional disconnection and reconnection charge is not demanded from a customer whose power supply is not actually disconnected.

2. How long does it take for reconnection after the disconnection notice is given?

If the bill is not paid, the power supply of the customer is disconnected within five working days (inclusive) following the notice of disconnection. The bill or notice that is sent to the customer’s place of utilization is deemed to have been notified to the customer.

3. On which days and at what times does disconnection-reconnection take place?

Operations of disconnection are carried out during the weekdays and on Saturdays between 9.00 and 17.30.

Operations of reconnection are carried out during the weekdays between 13.00 and 22.00 and on Saturdays between 10.00 and 22.00.

When the location of meter cannot be accessed (if it is closed, locked), the power supply is reconnected within 2 working days.

Power Cut-Off

1. What are the reasons of electrical power cut?

If the retail sales agreement is terminated, illegal or unlawful electricity consumption is established, the required payments are not made for the consumed energy on time and if the customer’s agreement contains the special conditions which require the power cut, the electrical power of the customer is cut.

2. My electrical device has broken down due to electrical power cut and/or due to damages of the meter. What should I do? What are the procedures of the distribution company in such case?

The user can claim for the indemnification of the damages from the distribution company within 10 (ten) working days as of the date when the damages occurred if the damages were caused by the distribution network and occurred in the user’s equipment on condition that they are not caused by the user’s fault.

The information of the user who will claim for indemnification of damages must be consistent with the information of the meter holder for this operation to be carried out.

In order for the damage to be indemnified, it must be established by the distribution company as a result of the examinations and assessment that shall be carried out or gotten carried out by the distribution company with regard to points such as quality of the damage, condition of the user’s plant, the cut that occurs in distribution network, failure and fluctuation.

The distribution company notifies the user within 10 (ten) working days as of the date when the application is made for the indemnification of damages to inform if the application was accepted or rejected as a result of the examination and evaluation and about the procedures that shall be carried out for the indemnification if it has been accepted.

If the application is rejected, the notification to the user contains also the decision’s bases and rejections. The distribution company can undertake the repair works of the equipment or undertake the costs of the repair works of the equipment and prefer that the user gets it repaired.

If the distribution company decides that the user gets it repaired, it can direct the user to the service/services that it shall agree with. The distribution company is responsible for act in a way to protect the guarantee rights on the equipment of the user that is being repaired. The repair that shall be made by the distribution company within 10 (ten) working days at the latest as of the date when the application of the user is accepted on site or by taking the equipment to another place depending on the conditions.

If it is preferred that the costs of repair are borne, the relevant amount is paid over the means (bank/PTT) which is preferred by the user within 3 (three) working days as of the date when the bill of the repair costs is submitted by the user.

3. What should be done if the damaged equipment has to be repaired within the shortest time possible?

If the damaged equipment has to be repaired within a short period of time due to reasonable causes, the examination and evaluation period is finalized immediately by the distribution company upon request of the user or the service/services that the distribution company agrees with for the repair are notified to the user. The cost of repair that is incurred is paid by the distribution company to the user in line with the provisions of Article 26 of the Regulation on Service Quality in Electric Distribution and Retail Sales if the application is accepted as a result of the evaluation.

4. What are the procedures that are carried out if the damaged equipment cannot be repaired?

If the damaged equipment cannot be repaired, the market value that shall be established/gotten established by the distribution company or the damage that is demanded by the user, if deemed appropriate by the distribution company is paid to the user.

5. What is planned power cut? Why is it done?

Planned power cuts are the cuts which require the public to be informed beforehand in cases which require power cut at stages of pre-scheduled investment, repair-maintenance works and new subscription connections in our electric distribution network other than the breakdowns. Planned power cuts are performed in order to improve and renew our electric network so that we can supply energy to our customers in a more effective way without any interruption and the purpose of these works is to reduce the number of breakdowns and to prevent the extension of downtime which is caused by breakdowns.

6. How can we get informed about planned power cuts?

The list of Planned Power Cuts is available on the tab Planned Power Cuts on the Main Page.You can also get information about the planned power cuts via BEDAŞ 186 mobile application. Moreover, please click to get informed about Planned Power Cuts through SMS.

7. Are troubleshooting services available for 24 hours?
Yes they are.


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