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1. What are my rights in my relationship with the distribution and retailing company?

The rights of the subscriber in their relationship with the distribution and retailing company are indicated in the Regulation of EMRA (Energy Market Regulatory Authority) on Service Quality in Electric Distribution and Retailing.

2. Which situations require me to make a new connection?

All the applications which require a new subscription number and the situations which require change of connection point due to power increase require a new application. The situations such as change of name, title are not within the scope of a new application.

3. Does urban transformation require a new connection?

The urban transformation cannot take place over the current connection. It requires a new connection agreement to be made. The old agreement must be terminated before the building is demolished.

4. Which operations can I carry out without going to the Customer Services?

The operations that you can carry out over Bedas.com.tr, the Call Center 186, Mobile Applications 186 BEDAŞ and Bedaş Twitter Support account without coming to the Customer Services are as follows:

Operations

Bedas.com.tr

Call Center / 186

BEDAŞ Twitter Support Account

BEDAŞ 186 Mobile Applications

Report Failure

x

x

x

x

Report Fraud

x

x

x

x

Meter Operations (Notifying a meter which has broken down, demanding replacement of meter, mix-up of installation)

 

x

 

x

 

x

 

x

Request/Recommendation/Complaint/Acknowledgement

x

x

x

x

Lighting

x

x

x

x

 

5. Where is the nearest Customer Service Center to me?

You can find the nearest Customer Service to you under the tab Communication on the Main Page.



Bedaş Alo 186

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